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City	City of Ankara
Winning Start-up/SME	Hergele
Solution statement	Enhanced Fleet Management: Operational App with Route Optimisation
Pilot solution	Turkish start-up Hergele will develop the route optimisation features of its Opp app which acts as a bridge between management and staff. The app provides an extensive micro-mobility fleet management solution by automating processes, facilitating communication, and providing real-time tracking and data analysis for informed and effective decision making.
Programme Edition	RAPTOR 2023

Challenge

How to increase efficiency in e-bike field operations?  

Situation as-is

In the city of Ankara, the existing electric bike sharing system includes more than 500 bikes, 40 charging stations, management, and end-user mobile applications. Bicycle charging stations are located at the metro exits. The implemented free-floating e-bike sharing scheme provides the availability of bikes at various stations within the system. Compared to the Station-based scheme, it represents the more flexible model by enabling users to pick up and drop off e-bikes at any desired station with available bikes or parking spaces.   However, our system lacks a decision-support feature, making it incapable of automatically optimizing field operations.  

Field operations consist of collecting, balancing, replacing batteries, on-site maintenance, returning to workshop etc. and these are done by carrying vehicles. Since such operations create the highest costs to the budget the route optimization of the vehicles is important and required for an efficient and smart management. Therefore, the goal is to establish an optimization system for the e-bikes field operations through an integrated software that includes parameters derived from the existing system such as location, charge status, availability of e-bikes. Sample visual scenario below.

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