2023 CITY CHALLENGE – Ankara

City City of Ankara
Winning Start-up/SMEHergele
Solution statementEnhanced Fleet Management: Operational App with Route
Pilot solutionTurkish start-up Hergele will develop the route optimisation features of its Opp app which acts as a bridge between management and staff. The app provides an extensive micro-mobility fleet management solution by automating processes, facilitating communication, and providing real-time tracking and data analysis for informed and effective decision making.  
Programme EditionRAPTOR 2023


How to increase efficiency in e-bike field operations?  

Situation as-is

In the city of Ankara, the existing electric bike sharing system includes more than 500 bikes, 40 charging stations, management, and end-user mobile applications. Bicycle charging stations are located at the metro exits. The implemented free-floating e-bike sharing scheme provides the availability of bikes at various stations within the system. Compared to the Station-based scheme, it represents the more flexible model by enabling users to pick up and drop off e-bikes at any desired station with available bikes or parking spaces.   However, our system lacks a decision-support feature, making it incapable of automatically optimizing field operations.  

Field operations consist of collecting, balancing, replacing batteries, on-site maintenance, returning to workshop etc. and these are done by carrying vehicles. Since such operations create the highest costs to the budget the route optimization of the vehicles is important and required for an efficient and smart management. Therefore, the goal is to establish an optimization system for the e-bikes field operations through an integrated software that includes parameters derived from the existing system such as location, charge status, availability of e-bikes. Sample visual scenario below.

Expected to-be situation

  • Operation optimisation software  
  • Reducing operational costs  
  • Increase in the number of e-bikes in service 
  • Increase the usage time of renting e-bikes
  • Reducing fossil waste

Check out the other RAPTOR 2023 city challenges…

Upcoming Info Sessions

Info Day: 15 March


Q&A Session Part 1: 21 March


Q&A Session Part 2: 22 March


This project is funded by EIT Urban Mobility, an initiative of the European Institute of Innovation and Technology (EIT), a body of the European Union.
EIT Urban Mobility acts to accelerate positive change on mobility to make urban spaces more liveable. Learn more: eiturbanmobility.eu.